Raj Parameswaran, president of U.S. federal information technology at Maximus, said robotic process automation could help government agencies facilitate the delivery of services to citizens while allowing employees to focus on more complex tasks. “RPA will continue to grow as a valuable tool for government IT leaders because it allows the immediate expansion and scaling of human labor without impacting existing systems,” Parameswaran wrote in a guest piece published Friday on GCN.
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